33k Privacy Policy — Your Information Is Our Responsibility

1 What Information We Collect

We collect various types of information when you register and use the 33k platform. This collection is fully lawful and is carried out for the purpose of providing you with the best possible service.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Bangladeshi National Identity Card (NID) or passport number (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Technical Information

• IP address and device type
• Browser type and version
• Time spent on the site and pages visited
• Login time and logout time
• Information collected through cookies and similar tracking technologies

1.4 Gaming Behaviour Information

• Play history and betting records
• Win and loss data
• Preferred games and categories
• Bonus and promotion usage records

2 Methods of Data Collection

33k collects user information in the following ways:

2.1 Directly From You

We collect information directly from you when you fill in the registration form, during the identity verification process, when you contact our customer service team, and through live chat.

2.2 Automatically

When you visit the 33k platform, technical information is collected automatically through cookies, web beacons, log files, and similar technologies. This information relates to your device and browser.

2.3 From Third Parties

Necessary information may be received from identity verification service providers and payment processing companies (bKash, Nagad, Rocket, Upay). In such cases, the relevant third party's own privacy policy applies.

3 Purpose of Data Use

We use the information we collect only for the following lawful purposes:

4 Data Storage and Security

4.1 Security Measures

33k uses industry-standard security technology to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers completely secure.

We also maintain the following security measures:

• Encrypted database storage
• Regular security audits and vulnerability testing
• Access control — only authorised staff can access the data
• Two-Factor Authentication support
• Automatic alerts for suspicious login attempts

4.2 Retention Period

We retain your information only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as legal obligations require. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

5 Sharing Information with Third Parties

33k does not sell or rent your personal information. We may share information with third parties only in the following limited circumstances:

5.1 Payment Providers

Transaction information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, and Upay. These companies are governed by their own privacy policies.

5.2 Technology Service Providers

Information may be shared with trusted technology partners for the purpose of operating our platform. These partners are obliged to process information only in accordance with our instructions.

5.3 Legal Authorities

We may be required to disclose information in response to a court order, legal requirement, or valid request from a government authority. In such cases, we will endeavour to notify you to the extent possible, provided there are no legal restrictions preventing us from doing so.

5.4 Fraud Prevention

Information may be shared with relevant authorities or industry bodies in connection with the prevention of cybercrime, fraud, or money laundering.

6 Cookie Policy

The 33k website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Rejecting them will prevent the platform from functioning properly.
• Performance Cookies: Used to understand which parts of the website are used most and to improve performance.
• Preference Cookies: Used to remember your language preferences and other settings.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may limit some features of the platform.

7 Your Rights

As a user of 33k, you have the following rights:

7.1 Right to Know

You can contact us at any time to find out what information we have collected about you and how it is being used. Send a request via our 24/7 live chat or by email to [email protected].

7.2 Right to Correction

You have the right to request correction of any information stored in your account that is inaccurate or out of date. Most personal information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or profiling purposes. We will act on such a request as quickly as reasonably possible.

7.5 How to Submit a Request

To exercise any of the above rights, contact us via our 24/7 live chat service or by email at [email protected]. We will respond to your request within a maximum of 30 business days.

8 Children's Privacy

33k is an adults-only platform and is intended solely for those aged 21 or above. We do not intentionally collect any personal information from minors.

We verify age during the registration process. If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the relevant information.

9 Responsible Gaming and Data Use

We review information about your gaming behaviour as part of our responsible gaming programme. If a user's behaviour shows signs of problematic gambling, our customer service team may reach out to offer support.

You can set spending limits on your account, activate self-exclusion, or temporarily suspend your account. To learn more, visit our Responsible Gaming page.

10 Policy Changes

33k reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.

If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

11 Contact Us

For any questions, concerns, or requests relating to the Privacy Policy, please contact us through the following: